Bridging the Cultural Gap: Insights from 25 Years of Working with German Clients

Technologies Used

Microsoft Dynamics 365, SharePoint, Power BI

Case Study

Streamlining Sales and Data Management for a Global Pharmaceutical Publisher

Optimizing Business Operations with Dynamics 365 and Advanced Data Solutions manpower

A global pharmaceutical publishing company headquartered in Germany sought to enhance its sales and data management processes through the full-scale implementation of Microsoft Dynamics 365 Sales. The project encompassed multiple facets of digital transformation, ensuring seamless integration across systems while adhering to stringent security regulations.

Key Implementations

Full Dynamics 365 Sales Implementation: Successfully deployed for over 100 users, enhancing customer and opportunity management.
Data Migration & Management: Consolidated and imported customer and opportunity data from disparate sources.
Custom Features Development: Tailored solutions for orders and contract management to meet business-specific needs.
Advanced Reporting & Insights: Integrated Power BI visualizations with embedded reports within Dynamics 365 for real-time business insights.
Cloud & Compliance Alignment: Migrated to Dynamics 365 and Dataverse while ensuring strict compliance with GDPR and IT security policies.
Website Data Monitoring: Enabled visitor tracking using Azure Data Store for enhanced customer insights.
Master Data Management: Streamlined data governance with Kafka and Stibo for accurate and efficient master data handling.
Automation & Integration: Implemented PowerApps and Power Automate solutions for process optimization.
Enhanced Communication: Integrated Teams Chat and Telephony for seamless internal and external interactions.
ERP Integration: Set up periodic, semi-automated product master data loads from the ERP system for improved operational efficiency.

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