e-commerce web shop development
Technologies Used
Microsoft Dynamics 365, Power Platform tools(Power BI, PowerApps and Power Automate),
Case Study
Streamlining Sales and Data Management for a Global Pharmaceutical Publisher
Optimizing Business Operations with Dynamics 365 and Advanced Data Solutions
A global pharmaceutical publishing company headquartered in Germany sought to enhance its sales and data management processes through the full-scale implementation of Microsoft Dynamics 365 Sales. The project encompassed multiple facets of digital transformation, ensuring seamless integration across systems while adhering to stringent security regulations.
Key Implementations
- Full Dynamics 365 Sales Implementation: Successfully deployed for over 100 users, enhancing customer and opportunity management.
- Data Migration & Management: Consolidated and imported customer and opportunity data from disparate sources.
- Custom Features Development: Tailored solutions for orders and contract management to meet business-specific needs.
- Advanced Reporting & Insights: Integrated Power BI visualizations with embedded reports within Dynamics 365 for real-time business insights.
- Cloud & Compliance Alignment: Migrated to Dynamics 365 and Dataverse while ensuring strict compliance with GDPR and IT security policies.
- Website Data Monitoring: Enabled visitor tracking using Azure Data Store for enhanced customer insights.
- Master Data Management: Streamlined data governance with Kafka and Stibo for accurate and efficient master data handling.
- Automation & Integration: Implemented PowerApps and Power Automate solutions for process optimization.
- Enhanced Communication: Integrated Teams Chat and Telephony for seamless internal and external interactions.
- ERP Integration: Set up periodic, semi-automated product master data loads from the ERP system for improved operational efficiency.
